Timing Sheets

We all know how to record them. But are we actually diligent about it?

A solid timing sheet record is part of quality control. It's not just paperwork. It's proof the work holds up.

Then there's the lantern test. Done over several days after servicing to check:
→ Accuracy across different positions
→ Performance on a watch winder
→ How long the power reserve actually lasts

Most watchmakers run this by hand. Pen, paper, calculator, repeat.

I built the lantern test into Watchmaker App so no one has to figure out the math anymore. Record the readings, the app does the rest.

How are you keeping your timing sheet records?

— FZ

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The Trust Account

Every warranty claim is a deposit or a withdrawal from the trust account. Most service operations don't know which one they're making until the client stops coming back. The two scripts When a client walks in with a warranty question, there are essentially two opening lines:

What Breaks When You Do

What Breaks When You Do

My dad ran his watch shop for years on memory and paper. Job statuses, promised dates, parts on order, callbacks pending. All of it in his head or in a pile on the bench. Then a client called on a Thursday. His anniversary. The watch was done Wednesday. My dad

FREE battery service?

A colleague once told me how he handles customers who can't afford the store they walked into. Client comes in, looks around. Budget is tight. SA notices his Citizen quartz is running behind. Offers to set the time, and finds out the battery is dead. Client gets embarrassed.

a priceless watch

Some watches aren't for sale.

Not because of what they cost. Because of what they mean. A dealer can price a reference. He can't price a memory. He can't price the feeling of putting on a watch that spent decades on someone else's wrist before it landed on yours.