Stop Being a One-Man Band

one-man band repair shop

If you're still a one-man band in your watch repair business, it's time to hire. Even just an assistant.

Not all tasks need your expertise. Here are some you can offload:

Watch take-in.
Describing the piece, identifying model and serial numbers.
Contacting customers for estimates and job approvals.
Follow-ups.
Invoicing.
Parts ordering, with a caveat. Only if you have the part numbers ready.

My Watchmaker App is built for teams. Your assistant enters the repair details while you stay at the bench. By the time the watch gets to you, the basics are already in. You just add the line services, send the estimate, and your service advisor handles the follow-up.

That cuts serious time for a one-man shop. And more time saved is more money in your pocket.

What's the one task you'd hand off first?

— FZ

The Trust Account

Every warranty claim is a deposit or a withdrawal from the trust account. Most service operations don't know which one they're making until the client stops coming back. The two scripts When a client walks in with a warranty question, there are essentially two opening lines:

What Breaks When You Do

My dad ran his watch shop for years on memory and paper. Job statuses, promised dates, parts on order, callbacks pending. All of it in his head or in a pile on the bench. Then a client called on a Thursday. His anniversary. The watch was done Wednesday. My dad

FREE battery service?

A colleague once told me how he handles customers who can't afford the store they walked into. Client comes in, looks around. Budget is tight. SA notices his Citizen quartz is running behind. Offers to set the time, and finds out the battery is dead. Client gets embarrassed.

Some watches aren't for sale.

Not because of what they cost. Because of what they mean. A dealer can price a reference. He can't price a memory. He can't price the feeling of putting on a watch that spent decades on someone else's wrist before it landed on yours.

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The Trust Account

What Breaks When You Do

FREE battery service?

Some watches aren't for sale.