Live New Feature: Upload Photos
You can now upload images and PDFs in the Watchmaker App.
Start saving your before and after photos.
Document each watch repair intake right in the record, so you don't have to juggle other photo apps.
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The Trust Account
Every warranty claim is a deposit or a withdrawal from the trust account. Most service operations don't know which one they're making until the client stops coming back. The two scripts When a client walks in with a warranty question, there are essentially two opening lines:
What Breaks When You Do
My dad ran his watch shop for years on memory and paper. Job statuses, promised dates, parts on order, callbacks pending. All of it in his head or in a pile on the bench. Then a client called on a Thursday. His anniversary. The watch was done Wednesday. My dad
FREE battery service?
A colleague once told me how he handles customers who can't afford the store they walked into. Client comes in, looks around. Budget is tight. SA notices his Citizen quartz is running behind. Offers to set the time, and finds out the battery is dead. Client gets embarrassed.
Some watches aren't for sale.
Not because of what they cost. Because of what they mean. A dealer can price a reference. He can't price a memory. He can't price the feeling of putting on a watch that spent decades on someone else's wrist before it landed on yours.